Shipping + Returns

We use both UPS and USPS to ship packages. We are a small little shop with only a handful of people helping out. If we get very very busy, there may be a small delay in shipping! Generally orders will ship within two business days, depending on time the order was placed, and the UPS/USPS schedule. UPS does not count Saturday, Sunday, and US Federal holidays as business days, so please keep this in mind if you need your order by a particular date. Orders received on Fridays may sometimes ship on Monday due to limited services over weekends.

USPS shipping options differ mainly by speed, cost, weight limits, and included features like insurance, with Priority Mail Express being fastest (1-3 days, guaranteed) but pricey; Priority Mail balancing speed (1-3 days) and cost with flat-rate options; Ground Advantage being economical for lighter/ground packages (2-5 days); and First-Class Mail being cheapest for very light items (<13oz) but without insurance.

Please note that these shipment times are subject to USPS conditions, and only apply after we have shipped your package.

Choosing Priority shipping does NOT guarantee an overnight or next day delivery.

If available, you will be issued a tracking number for your package when it is shipped. This should allow you to see exactly where your package is and when it should arrive. Unfortunately, UPS does not offer service to P.O. Boxes or APO addresses at this time. Of course, If you need to make special shipping arrangements (emergency birthday gifts), please enter a message in the comments box during checkout or contact us and we will be happy to help!

We charge actual shipping charges that will vary by package weight and destination. You can view shipping costs before finalizing your order.

On occasion, items from the same order may ship in separate packages, but you will never be charged extra for shipping. If you have placed multiple orders to the same address (and we notice), we may combine order items into one shipment and send you a refund of shipping cost savings, if there are any.

Please understand that we try our best to validate legitimacy on all online sales. We check all orders to ensure they are not fraudulent.

Yes - people have scammed us before, and as a small independent business - this is mean, and really hurts us financially (and sometimes even emotionally). When an order is placed with stolen payment information, we lose. Credit card companies take the payment back from us after we have shipped the merchandise, and there is nothing we can do about it.

So...
We carefully evaluate orders based on many different factors: the order amount, items ordered, the country where the order was placed vs shipped to, email and billing information, etc etc. There is a chance your order may be canceled, refunded or even denied. You will receive an email if your order has failed our fraud review.

We DO NOT ship to re-shipment facilities.

We reserve the right to deny sales on a case by case basis. We appreciate your understanding, and obviously your legitimate orders ;-)

In an effort to lower your shipping costs and our carbon footprint - we try to keep things running green by recycling boxes when possible. Rest assured that your items will still be lovingly protected and packaged, and that we do our very best to ensure they arrive to you safely.

To help avoid issues, we recommend:

• Shipping to a secure location
  
• Shipping to a location you will be at. Perhaps using a work address if possible
  
• Keeping an eye on tracking and delivery timing

We know how frustrating it is when tracking says “delivered” but your package is nowhere to be found. We’re always happy to help you look into it!

Before reaching out, please try the following:

• Double-check around your delivery area (porch, side door, mailbox, etc.)
  
• Ask neighbors or anyone else in your household
  
• Wait 24–48 hours (carriers sometimes mark packages as delivered a bit early)
  
• Contact your local post office - they actually have more detailed delivery info than we do

*Once an order is marked as delivered by the carrier, it is considered fulfilled on our end.*

Because we’re a small business, we’re not able to guarantee replacements or refunds for packages that are lost or stolen after delivery. Please have your order shipped to a safe address. As much as we wish we could solve crime, we are just a cute store.

If your shipment is lost or was marked as delivered, please reach out to your local post office with questions.

If your package doesn’t turn up after that, please reach out to us and we’ll look into it with you. Depending on the situation, we may be able to offer:

• A discounted replacement
  
• Store credit
  
• Help filing a claim with the carrier
  

Each case is reviewed individually, and we’ll always do our best to find a fair solution.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, item details are incorrect in the product listing, etc.).

If the product you are returning is not defective, return shipping is the responsibility of the customer.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We only offer refunds for items that are described incorrectly, are returned to us, arrive damaged, or are never delivered. If the shipping service HAS delivered your package and it goes missing from there, we are not liable and cannot offer a refund. Also, if you have provided an incorrect address and your order has been delivered to that address, we cannot offer a refund.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

• Find Your Order
  Log in to your account or locate your order confirmation email.
• Request a Return
  The fastest way to initiate a return is to log in to your account and request a return from your order page. If you’re having trouble, you can also use the return link in your email or contact us with your order number - we’re happy to help.
• Wait for Approval
  We’ll review your request and send you return instructions (usually within 1–2 business days).
• Pack Your Item
  Package up your item(s). Re-using the original packaging it was delivered to you in is not necessary.
• Ship It Back
  Use the return label we provide to you. You will receive a link via email, or you can access the shipping label in your account at any time. Drop the package at your nearest shipping location.
• Get Your Refund
  Once we receive and inspect your item, we’ll issue your refund to your original payment method. This usually takes 5–10 business days.