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Information

We have tried to answer any questions you might have while shopping with us, but if you still need more information please feel free to contact us about anything.

Payments

We accept all major credit cards and also PayPal. Credit card charges that appear on your statement will look something like "ZAKKAJOY". For your safety and security, we do not store your credit card information.

If you prefer to use PayPal, you do not need a PayPal account. If you do have an account, you can log into your PayPal account directly from our shopping cart. Through PayPal you can also pay via all major credit cards, your PayPal balance, your bank account or an e-check. Please note: E-check payments take some time to clear just like real checks. Your e-check will have to clear before your order can be shipped out. You will receive notification when your e-check payment is processed, followed by notification that your stuff is on the way. When you send money with an eCheck from a U.S. bank account, the transaction is held as pending for 3-4 business days, until the electronic funds transfer clears your bank. From a Canadian bank account, the transaction is held as pending for 7-8 business days. Please keep this in mind if you need your item(s) within a certain amount of time.

We also accept all major credits cards in our Beacon, NY store with a minimum purchase amount of $1. Apple and Android contactless payments are also available in our retail location.

Promotions and Discounts

Various promotions and discounts may be offered from time to time through various means, such as emails, posted on this website or other means of advertising. Please remember to use the discount codes or participate in the promotions before the promotion ends. We reserve the right to end promotions early without notice.

Gift Cards

We offer gift certificates that can be emailed directly to the recipient for use on this website. The minimum amount is $5.00 and the maximum is $200.00. The gift card sent via email will contain a discount code. To redeem a gift card, add items to your cart, enter the code on the View Cart page, and click the Apply Changes button. The amount of the gift card will automatically be deducted from the total amount.

Physical gift cards are also available for use in our retail location. You can order one through this website, or purchase on in our retail store. If you don't live nearby, and want to send someone local a gift card to use in store, we can mail your card to the recipient! Also, we can hold the gift card in-store for the recipient as well - just let us know in the comments section of your online order. Physical gift cards are available in any amount in-store, and from $10 to $300 through this website.

Store Pick-up

Pick-up is available! Choose "Store Pick-up" at checkout. When your order is ready, you will receive an email. Stop by anytime we are open (every day from 12 to 6pm) to pick-up your order. If you would like us to bring your order to the door, or to your car, give us a call and we will bring your order outside to you. If you would like to come at a different time -- it's no problem.... we are at the shop every day working on something anyway. Please contact us if you would like to schedule a specific time outside of our regular [temporary] hours.

Contactless Delivery in Beacon, NY

That's right - we even deliver! If you live nearby in Beacon, we will bring your order to you and drop it off on your doorstep. We love you, but we are not going to say Hi. We are doing this ring-and-run style for everyone's safety. Before your order goes out for delivery, you will receive an email stating you order status has changed to "Out for Delivery". Generally you can expect to see your items within the next hour or so. We are a tiny staff, and sometimes we get really really busy in the shop, so deliveries tend to go out after we close or in the morning before we open. If you need your items at a specific time, contact us to make arrangements. We try to get to deliveries the day they come in, but we cannot guarantee same day delivery. If you live in a complicated apartment building, or secret lair in a backyard somewhere, please give us some tips in the comments section at checkout. Thanks!

Gifts

We hope to be adding gift services in the near future! For now, if you would like your items to be shipped without the invoice, or with a gift message included, let us know in the comments box during checkout or by contacting us. To be notified of when gift services are available, join our mailing list.

Real-Time Inventory

All inventories are real time with a window of approximately 5 minutes. When a product goes out of stock, "OUT OF STOCK" will show up in place of the "Add to Cart" button. In addition, an estimated time of arrival may be posted. The timeframe denotes when we estimate the product to be back in stock. Until the product is back in stock and the "Add to Cart" button is viewable, the item cannot be ordered. All our items are housed in our retail location. We do not drop ship from our manufacturers. On occasion, items may ship in separate packages, but you will never be charged extra for shipping. We try to keep our inventory as up-to-the-second up-to-date as possible. However, it is entirely possible that someone may purchase the last one of the very thing you are ordering mere moments before you complete your checkout. Because of this, we cannot guarantee our in-stock status of an item to be completely 100% accurate! If you happen to order an item that has gone out of stock, we will contact you and offer a replacement, or promptly refund your money.

Sales Tax

Applicable sales tax will be charged on total merchandise for orders shipped to New York State.

Wholesale

We do not offer a wholesale service at this time, however we do extend respectable discounts to customers who are ordering a large amount of one item. Please feel free to contact us with any questions about placing a large order, and we will work with you setting up a bulk discount where available.